Insurance App: Why Insurance Company Needs A Mobile App?

insurance app why insurance company need a mobile app cost tips features

Nowadays, people prefer to spend most of their time on mobile. So, if you are running an insurance company, why don’t you open up your channel strategies to meet the lifestyles of your potential customers? And what advantages can insurance apps provide for your business?

A mobile app for an insurance company is a must-have. Customers always want their requests for a claim process easier and faster. In fact, according to Future Mind, 40% of insurance research time is already being spent on mobile devices. On the other hand, people get used to buying almost everything on their smartphones. And there is no exception to the insurance category.

In our article, we are going to explain why you should develop an insurance app, and introduce the features, costs and tips to make an app for an insurance agent.

4 reasons why an insurance company needs a mobile app

advantage of having an insurance app for insurance companies

Effective communication

Moreover, you could communicate 24/7 with the customer by using chatbot integration services.

Simple process

For example, in case the accident happens, users take a picture then send it through the auto insurance app to demand coverage.

If there is a claim, clients are allowed to ask questions via live chat support, all done via a few clicks.

Convenient data storage

Through profile information, you have more opportunities to collect, process resourceful data then thus offer and tailor the best insurance services.

Customer rise

Types of mobile insurance apps

  • Car insurance
  • Life insurance
  • Health insurance
  • Homeowner insurance

As you can see, the type of mobile app will depend on which field your insurance company operates in. But the basic features in every insurance app are the same. We will guild you through the core features to better modify workflow as well as to provide services that meet expectations.

Let’s start!

Basic features for an insurance app

Quick registration

If your company is about life or health insurance, it will show information about insured individuals like personal liability, medical payments to others and additional coverages.

If it’s a car insurance app, automobile data will be displayed on the profile screen.

Live policy

If you want to be a game-changer, a handy policy feature is a matter. Users can easily understand what is covered in insurance policies.

In other words, users can view their policies online, make changes, and file claims.

Push notification

Seamless payment system

Clients don’t need to take another step and go to other financial apps to pay. By using a fully-integrated payment gateway, they can make a payment with few taps right after choosing an insurance policy.

AI chatbot

For instance, ride-sharing app Uber allow drivers to more seamlessly communicate with riders via one-click chat.

Find out more: How To Build App Like Uber: Cost, Features and Tech Stack?

File a claim

Further more, your insurance app will be more convenient if they can take a photo, add some description or record an audio message.

Insurance app for employees

  • Signup/login
  • Agent profiles
  • List of policies
  • Quotes
  • Notifications
  • History of all claims, resolved and in-process

The most important part is that agents can see a list of all their clients, along with detailed profiles. And all claims of clients also goes here including:

  • Information on claims
  • Library of documents
  • Communications with customers
  • eSignature capture

Admin panel

Notice: There’s a lot of sensitive data involved in buying and maintaining insurance. Hence, when you build a mobile insurance app, you need to invest in the latest security certificates and data protection.

As a leading software development in Vietnam, we have huge experiences in many fields including e-commerce, car-sharing platform, health care, Livestream and many more.

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